Refund Policy

If you are a first-time Chat Close subscriber and are not satisfied with the Service, you may request a full refund within 14 days of your initial payment.

To claim your refund, email support@chatclose.app from the address registered to your account, within 14 days of purchase. Include your store name and the email address used at signup. We will process the request and Paddle will issue the refund within 5–10 business days.

The 14-day guarantee applies to the first subscription period only. It is not available on renewal charges or on accounts that have previously received a refund.

After the 14-day window, subscription fees are non-refundable. When you cancel, your access continues until the end of the current paid billing period. We do not issue partial refunds for unused days.

Cancel at any time from the Billing page inside the app, or by emailing us at support@chatclose.app. Cancellation takes effect immediately — you will not be charged on the next renewal date. Access remains active until the end of the period you have already paid for.

In the event of a verified outage or service failure attributable to Chat Close that exceeds 24 consecutive hours in any calendar month, affected customers may request a proportional service credit. Credits are applied to the next billing cycle and are not redeemable for cash.

Nothing in this policy limits your statutory rights under applicable consumer-protection legislation, including the South African Consumer Protection Act, 2008 (CPA) or the Electronic Communications and Transactions Act, 2002 (ECTA). Where those laws grant you additional refund rights, they take precedence over this policy.

If you believe you have been charged in error, please contact us before initiating a chargeback with your bank or card issuer. Unresolved chargebacks may result in suspension of your account pending investigation.

Refund requests or billing questions: support@chatclose.app

We aim to respond to all refund requests within 2 business days.